FAQs

New users (or content contributors) must meet the following criteria before being granted access to the production CMS:

1. Authorization from content owner of sponsoring Program or Staff Office
2. Authorization from either the System or Application owner
3. Identification of assigned roles in Office and Nested Groups
4. Registration in DOE Identity Management
5. Completion of the Drupal EnergyGov CMS training

Remote Access Links:

PKI Support Services
Remote Access Options

Log in to the Drupal WCMS. Use the following procedure to login to the WCMS using the credentials provided by [email protected]:

1. Go to /user. The User Account Login page appears.

2. Enter your complete DOE email address as your Username.

3. Enter your password.

4. Click Log In.

Use the following procedure to reset your password.

1. Go to /user/password. Or, click the Request new password tab on the User Account Login page. In either case, you are prompted to enter your username or email address.​​​​​

2. Enter your username or email address.

3. Click Submit. You will receive an email containing instructions and a link to reset your password.

4. Go to the link you receive in the email message. The Reset Password page appears.

Password Requirements

Passwords must contain:

at least one UPPERCASE letter
at least one lowercase letter
at least one number
at least one special character (`~!@#$%^&*()_-+={}[]|\"';:?/.,><).

Passwords should:

Be at least 8 characters in length
Begin and end with a letter (UPPER or lowercase)

Passwords should not:

Contain your username
Be a previously used password

Only one password change is allowed in a 24-hour period. For assistance, please contact:
[email protected].

When you login to the site, the navigation on the left appears.

From the navigation window, you can click the Edit tab to access the Change your password input form.

If you are already logged in, you can access the edit page by clicking Edit on the top right of the shorcut bar and then click the Edit tab to access the Change your password input form.

Password Requirements

Passwords must contain:

at least one UPPERCASE letter
at least one lowercase letter
at least one number
at least one special character (`~!@#$%^&*()_-+={}[]|\"';:?/.,><).

Passwords should:

Be at least 8 characters in length
Begin and end with a letter (UPPER or lowercase)

Passwords should not:

Contain your username
Be a previously used password

Only one password change is allowed in a 24-hour period. For assistance, please contact:
[email protected].

Change Password

Use the following procedure to change your password.

1. Enter your current password in the Current Password field.
2. Enter your new password in the Password field.
3. Re-enter your new password in the Confirm Password field. (Make certain your new password entries match.)
4. Use the drop-down list to change your local Time Zone setting, if needed. Otherwise, skip to step 5.
5. Click Save.

There are two situations that may cause your account to be blocked.

First-Time Login

When your user account is first created, an automated process triggers and sends an email message to you that includes a one-time login link to the CMS password reset page. You must create a new password on this page.  As a security precaution, the one-time login link is time sensitive and expires after 24 hours. If you fail to click on the one-time link, login, and reset your password within 24 hours of receiving the system-generated email message, your account will automatically be blocked.  Please send an email to [email protected] and request assistance to unblock your account.

Haven't logged in for a while?

If you have gone a couple weeks without logging into the CMS, chances are good that your account has been blocked. Again, this is an automated security precaution.  Please send an email to [email protected] and request assistance to unblock your account.

ProTip: Best practice is to log in at least once a week to keep your account active.

Energy.gov Drupal platform employs global and office-specific vocabularies. Global vocabulary terms are shared by everyone in the platform; whereas, Office-Specific Topic terms are created at the request of a primary office group. These Office-Specific Topic terms are shared from the primary office group to its nested group(s), but these terms are not shared to other primary office groups.

Global Vocabularies

Energy.gov Platform Level Topics - a list of global terms that can be used to create collections of articles, download pages, or events based on a term. Multiple terms can be selected, but you must drill down to a term and add it. Then, drill down to the next term and add it. Only the bolded term at the end of a drill down is applied.

Energy.gov Platform Level Audience Terms - use these terms to target collections of articles, download pages, or events to specific audiences. Multiple terms can be selected.

Custom Topics - this freetext vocabulary allows us to create taxonomy terms on the fly. Sometimes there is a need to provide additional granularity to collections of articles, download pages, or events. In these cases, it may be necessary to combine an Office Specific Topic with a Custom Topic term. Please contact a System Administrator to work with the Custom Topic vocabulary.

Office-Specific Topic

Using the terms your office provided, system administrators created a list of Office-Specific Topics (OSTs) for your organization. Those Office-Specific Topics make up your organization's vocabulary. We can add to the vocabulary, if needed. Or, we can delete unused terms. Please contact a System Administrator, if you have questions about your office's vocabulary. 

In order to crosspost content from one Office Group to display in the dynamic listings of another Group, you would need to have publishing access to both Groups, as well as the role permission to display the Additional Groups Audience controls. In most instances, [email protected] will be your contact, and we may redirect you to another user based on the Groups involved.