EM Richland Operations Office contractor Mission Support Alliance (MSA) boosted efficiency at the Hanford Site by replacing multiple programs.
Office of Environmental Management
July 2, 2019
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RICHLAND, Wash. – EM Richland Operations Office (RL) contractor Mission Support Alliance (MSA) boosted efficiency at the Hanford Site by replacing multiple programs for required reading with one standardized, automated system.
“With various reading requirements for 9,300 site workers, the need for a simple way to create, maintain, and store completed assignments is essential,” said Jill Conrad, EM program manager for the Volpentest Hazardous Materials Management and Emergency Response (HAMMER) Federal Training Center. “Integration among our contractors is essential for consistency, and this is a significant improvement in efficiency.”
During the design process, MSA collaborated with other Hanford contractors to develop program enhancements and ensure the program was easy to use.
“By standardizing the program across the site, we eliminated the need to maintain multiple required reading programs,” said Steve Metzger, MSA vice president of training and conduct of operations. “By automating the process, we have also significantly reduced the workload of required reading coordinators.”
The required reading program provides essential information, such as system and procedure changes and company policies, in a timely manner. The automated system allows reading assignments to be sent electronically and monitored for completion. Managers have access to reports that allow them to easily determine if their teams have received and reviewed critical information to ensure work is performed safely, properly, and efficiently.