Energy IT Services (EITS) Remote Access Services
Citrix Cloudspace and Virtual Desktop Infrastructure (VDI):
To access Cloudspace and VDI, go to: https://mydesktop.doe.gov.
Read the Cloudspace User Guide for instructions on downloading and installing the Citrix Workspace App for your computer and connecting to a virtual machine. If you are unable to gain access, report your incident to the EITS Service Desk.
Help for EITS Customers
For assistance, EITS customers may contact the EITS Service Desk at:
EITS Service Desk Hours of Operation
Support is available for all EITS services Monday through Friday (excluding Federal holidays) 7:00am - 8:00pm EST
For Emergency “After-Hours” Platinum Support
For immediate information on service disruptions and scheduled maintenance outages, please refer to the EITS Customer Portal and the Service Status Dashboard.