EM’s Richland Operations Office (RL) awarded former cleanup contractor Mission Support Alliance (MSA) approximately $13.9 million, or about 85 percent of the available fee for work performed at the Hanford Site.
Office of Environmental Management
November 9, 2021
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RICHLAND, Wash. – EM’s Richland Operations Office (RL) awarded former cleanup contractor Mission Support Alliance (MSA) approximately $13.9 million, or about 85 percent of the available fee for work performed at the Hanford Site in the final eight months of MSA’s contract with DOE.
EM releases information relating to contractor fee payments — earned by completing the work called for in their contracts — to further transparency in its cleanup program.
MSA’s contract ended Jan. 24, 2021, when transition to a new Hanford Mission Essential Services Contract and contractor was completed.
MSA exceeded many significant award-fee criteria and met overall cost, schedule, and technical performance requirements of the contract, according to the award fee determination scorecard. MSA met or exceeded expectations while accomplishing several performance goals, including:
- Protecting the health and safety of its workforce while performing well during the COVID-19 pandemic; and providing leadership in anticipating, identifying, and resolving issues across the site in a timely manner.
- Lowering long-term maintenance costs by reducing the site’s infrastructure.
- Providing services to other Hanford contractors, while effectively managing service costs and maintaining good communications with EM and contractors.
- Consistently performing excellent oversight of large geographic areas where cleanup actions have been completed, including coordinating with other Hanford contractors to ensure continued protection of human health and the environment.
- Maintaining a fully staffed help desk to assist thousands of teleworking site employees, handling a larger-than-average volume of calls and a record 1,500 calls in a day.
The contractor went beyond expectations to anticipate EM’s future needs and demonstrated forward-thinking, proactive problem solving, according to the scorecard.
Although there were no broad areas of significant deficiency, some notable opportunities for improvement in MSA’s performance included testing fire systems, supporting the business management portion of the transition to the new contract, and subcontracting.
View the MSA fee determination scorecard here.
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